Frequently Asked Questions
How do I start using HelloVisitor?
To start using HelloVisitor, you only need to print the QR code poster that you receive as an attachment in your welcome email after you create an account. Visitors can then scan the QR code with their mobile phones to sign in.
Does it take a lot of set-up?
No! When you create your account, your business name and site will be all set.
You will become HelloVisitor’s admin and will have access to the dashboard. You will also become the location host, but you can add new hosts as well if necessary.
To make things easier, we have preset a visitor type for you and enabled sign in and out notifications to be sent to the host.
What is the difference between an admin and a host?
An admin is a person who sets up the HelloVisitor account and can alter the account details. Admins are also hosts. They can add other hosts to the company profile and edit their permissions at those sites.
Hosts are people registered in the system as someone for visitors to meet upon arrival. They can view the data of who is on-site and get notified when someone has registered that they are there to see them.
Is there a limit to how many hosts I can have on my account?
Nope! You can set up as many different hosts as you need.
What’s the difference between visitor web, dashboard web and the host app?
Visitor Web: Allows your visitors to sign in by scanning the QR code and sign out via the browser on their mobile phone
Dashboard Web: Allows you to customise your site settings including location, visitor types, adding/removing hosts and selecting notifications to receive
What happens if someone arrives on site but doesn’t know the name of the person they need to see, or only one host is registered?
If a visitor arrives and is unsure who their host is, they can select ‘I don’t know’ from the host list selection screen. This will notify the default host for that location of the arrival.
If there is only one site host then the visitor will bypass the host selection screen. A message will be automatically sent to the default host.
Can I upload my site evacuation map?
Yes, you can easily do that in the admin dashboard!
Payment and Billing
How much does HelloVisitor cost?
We tried to keep the costs as minimal as possible so the product could be accessible for small to medium-sized companies. For this reason, the product costs $30 per month to use, plus 1¢ per person for each sign in.
How secure is the payment method you use?
We use eWAY, a secure, online credit card payment gateway. We do not store your payment details in our system.
Is there any lock-in contract?
Nope! It’s a month-by-month plan. You can cancel at any time.
Can I view the details of my previous payment history?
HelloVisitor provides admins with the ability to view their payment history in detail for the current month using a scatterplot graph. Using this, you can view details of how many people signed in to your site through HelloVisitor on each day of the month.
Once that month is over, you can view the overall stats of how many people signed in that month, as well as view the corresponding invoices.
Where can I enter or update payment details?
You can enter and update card details under the ‘Billing’ tab on the Dashboard website.